![]() ![]() It’s always best to ask for confirmation for these details before continuing a purchase, refund, or any other service. They should come to view it as an important step in the process of making a sale through email correspondence.įor example, sales reps often handle sensitive information such as credit card numbers and personal contact information. Salesīy necessity, sales representatives will find themselves asking and then thanking customers for confirming information daily. Thanking them for confirming this information is basic courtesy and will make a good impression on the other person, even if you don’t have good news about their order. When you’re done, simply reply, “thank you for confirming” to begin closing out the conversation.įinally, you may need to request confirmation for something as simple as an order number or a tracking number. Big decisions warrant asking for confirmation to be sure the customer fully understands what they are requesting. In some customer support situations, the customer may indicate to you that they want to make a significant decision, such as purchasing a new product or canceling a service. Before a customer support agent can recommend a solution to a problem, they should confirm all the pertinent information that will inform that recommendation. It is well known that special problems require special solutions. After they receive their answers, the agent can quickly and politely respond, “thank you for confirming.” Then they can begin to solve the customer’s problem. It’s up to the support agent to coax it out of them with careful and polite questioning. Customer SupportĬustomer support is the number one area where you will need to confirm facts or the wants and needs of the customer.įor example, some customers may not know the right words to describe what their problem is. When will you have the occasion to reply, “thank you for confirming” to an email? Below are some common situations in which using this phrase is appropriate. Install Sapling Situations To Use Thank You For Confirming At the end, we provide examples of phrases and handy email templates which you can copy and paste into your digital correspondence. In this article, we guide you through common situations where you will use the phrase “thank you for confirming,” and tips for writing a professional “thank you for confirming” email. Once the person we are communicating with responds, we can send them an email saying, “thank you for confirming.” This phrase lets the recipient know that they answered our questions, and we feel we can now proceed with the next step in the correspondence. That’s why it’s important for us to ask for confirmation of facts whenever there is any doubt. The lack of correct facts can even lead to a total breakdown of communication. Without it, support issues can’t be resolved, sales can’t be completed, and general confusion abounds. In email and chat correspondence between company and consumer, as well as within professional networks, accurate information is the key to success. ![]()
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